Archive for the ‘Search Server’ Category

Oracle Support Master Notes and Webinars

Saturday, October 2nd, 2010

I’ve been critical of Oracle Support in the past, but recently had a great experience with some of the old Plumtree support buddies that are still around – specifically, Merrick Huang in Oracle Support was able to provide a tremendous amount of assistance on a very thorny search issue I was having at a client site and will be writing about here in upcoming posts.  Before we get into the nitty gritty of that problem, I want to share with you a great resource I didn’t know existed until now: Oracle Support Master Notes and Webinars (login required).

The purpose of “Master Notes” is to “provide the most important links that users will need to install and support the product”, and there are some pretty decent pages in there if you know where to look.  For example, the IDK Master Note is a collection of a bunch of documentation, KB articles, known issues, and bug fixes all in one place.

But what I really wanted to highlight here is the Webinars provided by Oracle Support – with one in particular being the best Oracle Webinar I’ve seen: the Search Webinar, by Eno Gjerasi.  Eno shows that there’s still life left from the Plumtree support group, and demonstrates a level of knowledge of the Search Server that rivals most engineers or consultants.  There was one tip in particular that I’ll focus on in upcoming posts (about how to communicate directly with Search), but I encourage you to check out all three Webinars (Search, Portal / SSO, and Analytics) and the other Master Notes – you may just find a gem in there and wonder how you made it all these years without knowing “that one thing” you never knew you needed.

Keep up the good work, Oracle support!