Posts Tagged ‘Windows Update’

SSL Portlets can’t be accessed in WebCenter Interaction

Sunday, October 10th, 2010

If you had asked me last month if you should install Windows Updates, I’d have said, “without hesitation, it’s a Best Practice to install Windows Updates as soon as possible; I’ve never seen one break portal functionality – whether it was in the Plumtree days, ALUI days, or lately with WebCenter”. 

This month, the answer is: “without hesitation, it’s a Best Practice to install Windows Updates as soon as possible, but make sure to keep track of those updates and keep an eye out for problems when you’re done”.  Generally, I still think they’re safe and don’t warrant a full regression test once you’re done, but for the first time, I’ve come across a Windows Update that breaks a piece of the WCI portal – specifically, portlet requests to SSL-protected Remote Servers.

Fortunately, Oracle’s support center came through on this one, and clearly documents the problem in KB article 1131443.1: “SSL Portlet Communication Fails After Installing Microsoft Recommended Security Update KB968389 [ID 1131443.1]“.  In summary, there are a certain combination of hotfixes that cause SSL connections from the portal to the remote tier, as documented in the KB article and reproduced after the break.

The thing is, the KB article talks about one “real” Microsoft hotfix [KB968389] interacting with two other “unsupported” hotfixes [KB973667 and KB942636].  It talks about removing the two unsupported fixes, but on the system I was experiencing the problems on, those two weren’t actually installed.  But I did see the one hotfix in there, and once I uninstalled that one (and rebooted), the problem went away.

My best guess at this point is that those two hotfixes from Microsoft (unsupported ones that “are intended to be installed only for customers experiencing this problem”) eventually got rolled into an official, supported hotfix with a different number since the Oracle article was published in June 2010.  And Oracle will eventually update the above KB article listing that “official” hotfix number as well.

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